1. Introduction
Welcome to SignSpark AI ("we," "our," or "us"). We provide an AI-powered negotiation and contract analysis platform designed to assist car buyers. We are committed to protecting your personal information and your financial privacy.
By using our website, mobile application, or services (collectively, the "Service"), you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect different types of information to provide our Service and improve our AI models.
A. Personal Information You Provide
- Account Information: Name, email address, phone number, and password.
- Payment Information: For Free Tier users, no payment information is collected. We only collect billing address and payment method details if and when you explicitly choose to upgrade to the "Pro" version. This data is processed securely by our third-party payment processors; we do not store full credit card numbers on our servers.
- Customer Support: Information you provide when contacting our support team.
B. Automotive & Financial Data (User Content) To provide our core contract analysis features, you may upload or input:
- Vehicle Data: Vehicle Identification Numbers (VIN), make, model, year, and mileage.
- Transaction Data: Purchase price, trade-in values, down payments, and lease terms.
- Contract Documents: Images or PDFs of Buyer’s Orders, Finance Agreements, Lease Agreements, and Window Stickers (Monroney Labels).
- Sensitive Data within Documents: We automatically process data found in your uploaded contracts, which may include your address, driver’s license number, and credit score tiers.
C. Automatically Collected Usage Data
- Device Information: Vehicle Identification Numbers (VIN), make, model, year, and mileage.
- Usage Logs: Purchase price, trade-in values, down payments, and lease terms.
3. How We Use Your Information
We use your data for the following specific purposes:
- Service Delivery: To extract data from your documents, identify "hidden fees," calculate fairness scores, and generate negotiation scripts.
- AI Analysis: YYour documents are processed by our Artificial Intelligence algorithms to identify risks and financial discrepancies.
- Product Improvement: We may use anonymized and aggregated data (data stripped of your personal identifiers) to train our models. Example: We may use data to learn that "Dealer Admin Fees in Florida average $999," but we will not link that specific contract back to you.
- Communication: To send you service updates, security alerts, and subscription information.
4. Data Sharing and Disclosure
We do not sell your personal data. Unlike many automotive websites, we do not sell your contact information to dealerships, OEMs, or insurance companies.
We disclose data only to:
- Service Providers: Third-party vendors who assist with hosting (e.g., AWS/Google Cloud), payment processing (e.g., Stripe), and AI processing (e.g., OpenAI/Anthropic). These vendors are contractually obligated to protect your data.
- Legal Compliance: If required by law, subpoena, or legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred as a business asset.
5. Data Security
We take your security seriously, especially given the sensitivity of financial contracts.
- Encryption: We use 256-bit AES encryption for data at rest and TLS 1.3 for data in transit.
- Access Controls: Access to your raw documents is restricted to authorized personnel and the AI processing systems.
- Data Minimization: We encourage users to redact (black out) their Social Security Numbers (SSN) before uploading documents, though our system is designed to handle unredacted documents securely.
6. Data Retention
- Active Accounts: We retain your documents and analysis for as long as your account is active to allow you to review past deals.
- Deleted Accounts: If you delete your account, your personal data and uploaded documents are deleted from our production servers within 30 days. Anonymized aggregation data may be retained for analytical purposes.
7. Your Rights
Depending on your location (including residents of California, EEA, and UK), you have the right to:
- Access: Request a copy of the data we hold about you.
- Correction: Update inaccurate information.
- Deletion: Request the permanent deletion of your account and data.
- Opt-Out: You may opt out of marketing communications at any time.
To exercise these rights, please contact us at privacy@signspark-ai.com.
8. Third-Party Links
Our Service may contain links to third-party websites (e.g., state DMV sites or financial calculators). We are not responsible for the privacy practices of those sites.
9. Children’s Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect data from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.
11. Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: privacy@signspark.com
- Address: SignSpark LLC POBOX:2189 Parsippany NJ 07054
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